Dear Valued Patients,
We hope you and your family are in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: Our Commitment to Your Safety.
Infection control has always been a top priority for our patients and you may have seen this during your visits to our office. Our office follows up-to-date infection control recommendations made by the Canadian Dental Association, British Columbia Dental Association, College of Dental Surgeos of BC and the World Health Organization.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. Including:
-Pre- screening of all patients prior to their appointment and again at the entrance of the office
-Temperature check for patients upon entry of the office
-We have hand sanitizer that we will ask you to use when you enter the office. Please follow the instructions given by the receptionist before seeing our CDA.
Appointments will be managed to allow social distancing between patients. That might mean that you're offered fewer options for scheduling your appointment.
Appropriate personal protective equipment (PPE) for all clinical and administrative staff, including surgical and N95 masks, face shield and gowns.
Daily temperature check for all staff.
Extra time scheduled between patient's appointments to allow thourough cleaning and disinfection of treatment rooms and equipment.
Due to social distancing measurments, we are not able to have our full reception team available, as a result, this may cause longer wait times on phones and we might not be able to confirm the validity of your insurance on your behalf. We recommend all patients confirm there have been no changes to their insurance plans over these uncertain times.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, staff and every patient, safe in our practice. To make an appointment, please call our office or use appointment request page here
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Burnaby Square Dental Team